Return & Exchange Policy

Returns 
We offer a Return/Exchange program. Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a return and exchange. 

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your exchange, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

Send to:

Zavia Walker

P.O Box 

Exchange (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your exchange. 
Then your exchange will be processed, and a credit will automatically be added to your account, which you can use immediately. 

If you have any other questions, please email us at sales@zaviawalker.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are not defective or damaged. If you need to exchange it for the same item, send us an email at sales@zaviawalker.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

Shipping 
To return your product, you should mail your product to: Zavia Walker, P.O Box

 If your exchange is approved you will receive a store credit, the cost of return shipping will be given in store credits, that you can use to make purchases. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.